Processing credit card transactions is a crucial part of any business. Moreover, small business owners should not take the hassle of unauthorized charges for unfair and deceptive sales.
The Federal Trade Commission has announced the first federal district court complaint against ISO for illegal practices concerning credit merchants. So, if you are facing any issues with processing credit card payments, you can easily resolve them legally.
Consumers like you can file complaints regarding deceptive and unreasonable financial debts under the Consumer Financial Protection Bureau. One can get in touch with the authorities by dialing their toll-free numbers.
The CFPB has the authority to ensure that financial firms are responsible for customers and their imposed fines. Under the Consumer Protection Law, the cardholder has the right to impose a fine against the credit card company.
The Director I’d FTC, J. Howard Beales, clearly declared that small business owners should not be stressed regarding unauthorized fees from credit card companies. He also added that the FTC would continue to check the reports of the unfair billing and the perpetrators against the unreasonable charges.
Nowadays, there are lots of companies claiming to provide the best services to their customers but eventually fail in the end. You might lose your hard-earned money in their hands. But if you’re a high-risk merchant you can trust Shark Processing for their high-risk credit card processing services. If credit card companies refuse to resolve the complaints, the commission will take the necessary steps.
How would you Reach the Commission for Bad Credit Card Processors?
1. BBB or Better Business Bureau
Consumers or business owners can file a complaint with the BBB in the location where the company is stationed. Once BBB receives the complainant, they will take immediate action within two business days.
They will send a notice to the concerned company and seek a remedy. Under these conditions, the company should take the necessary actions within 14 days. If the company does not take further action, the BBB will send another notice. As per the recent report of BBB, 70% of the complaints are rectified within the notice period.
2. Treasury Department of Office of the Comptroller of the Currency
This agency looks after the issues related to the country’s national banks. One can download a complaint form from the Comptroller’s website. By simply submitting the form, you can complete the process. They can even take legal action if the company denies resolving the credit card processing issues.
3. Federal Reserve
If you figure out that your credit card company has been charging surplus fees for processing and other services, you can reach out to the Federal Reserve. One can file a complaint on their official website against any misleading actions. The commission is subjected to take action against discrimination and violation of the Consumer Protection Act.
Moreover, all the credit card companies are authorized by the Federal Reserve Group. Hence, under regional supervision, the Reserve Bank will investigate the issue. Or, the Federal Reserve group will take action against the charges and regulate the process immediately.
4. Federal Trade Commission’s Division of Credit Practice
This agency regulates civil and criminal justice agencies. Hence, they will not look forward to individual complaints. So, to get assistance from this authority, you need to seek legal implications. Hence, when the authority receives a group of complaints about a single credit card company, they take further legal action against them. Finally, it will lead to a civic investigation, and necessary legal action will be taken.
5. State Attorney General’s Office
This agency cannot compel an organization to respond to your applications. They can guide you through government agencies to help you resolve your issues. If they find other significant complaints regarding a particular company, the attorney general will take legal action on behalf of the state general.
Tips to Resolve Your Complaints in the Right Way
If you have already sent a few complaints to your credit card company and still haven’t received any response, the following tips might help you. Indeed, there is hardly any evidence to resolve the credit card processing issue immediately.
The CFA (Consumer Federation of America) has also reported the same. If you complain through a website, most of the complaints are not addressed with the right resources. Hence, it is crucial to take the right path to get the immediate result:
- First of all, you need to find authentic resources like state, local, or federal agencies.
- To get the attention of CFA, you need to find credible complaint websites like: complaints.com, consumeraffairs.com, complaintsboard.com, ripoffreport.com, my3cent.com, and pissedconsumer.com. You are likely to resolve the issues if you file a complaint from one of the sites.
- Authentic resources for the consumers allow them to find prompt responses. Moreover, when the CFA receives complaints from an official site, they are likely to report them in a better way.
Note:
To file a complaint against your credit card company, dial the toll-free number 118773824357 or fill out the complaint form at http://www.ftc.gov.
The commission has also added if the complaints have a reason to believe and have violated the legal terms of the credit card companies, the commission would proceed with the file under public interest.
On the other hand, if the complaint is not legitimate and doesn’t fall under any violation, they withdraw the application. Hence, before filing any serious complaint, one should analyze the legal terms of the company and consider its legitimacy.
To Wrap Up
Hope this guide was helpful! If you want to avoid the risks and loopholes of credit card processing, it is better to opt for a reputed company. Moreover, it is crucial to access their legal terms and additional service charges before saying yes to their deals.
Finally, even after accessing all necessary documents and terms, it is wise to come to terms with the credit card company before filing a legal complaint if you witness any service issues.
In case they refuse to respond to your issue, then seek legal aid, as mentioned in the article.