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Tech to the Rescue: Top 5 Ways Technology Has Enhanced HR Operations

The two preceding decades have witnessed a dramatic overhaul of all industries and sectors due to the advancement of technology.

Tech has been the catalyst for a lot of significant changes, shaking up sectors like hospitality and tourism, while drastically reshaping business functions in key domains such as marketing and finance, to name a few.

The two preceding decades have witnessed a dramatic overhaul of all industries and sectors due to the advancement of technology. Tech has been the catalyst for a lot of significant changes, shaking up sectors like hospitality and tourism, while drastically reshaping business functions in key domains such as marketing and finance.

Human Resources (HR) was a little behind the times, up until recently. The HR department didn’t really undergo many of the substantial improvements — that many other divisions like finance and sales did — since recruiting went mainstream with the help of online job portals and social media.

The scenario has shifted in the last decade or so. Technological developments such as Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), have reinvented essential HR operations. 

Now that HR version 3.0, the next paradigm shift for the Human Resources domain is already here, it’s all everyone’s talking about. Let’s see what it has brought to the party, and how the tech adaptations have bettered HR operations.

#1 Knowledge-Sharing on a Whole New Level

In HR procedures, technology that allows screen recording and screen capture is being utilised to disseminate information and clearly indicate to employees what employers intend. 

In contrast to in-person training, employees can submit questions and access resources whenever it’s appropriate. Moreover, HRs can include assessments, quizzes, and evaluations to make absolutely sure that they’re completely understood and completed on time. 

Tutorials with video-playback option for a variety of reasons, including benefits enrolment, upskilling, employee self onboarding and so on are being produced to assist remote employees.

#2 The End of Indifferent and Unequal Treatment

Human bias can also be completely eradicated when picking out and examining potential talent, thanks to tech stacks in HR.

Smart technologies for linguistic decoding can detect language biases in job descriptions and candidate databases. With the help of such improved diversity search options, HRs and recruiters receive much-needed assistance when uncovering diverse and qualified talent.

Additionally, resume sorting and blind evaluations are also being done using AI and machine learning methods.

#3 Employee Experience Like Never Before

The deployment of AI-enhanced bots across the entire lifecycle of an employee (from hire to retire) substantially improves the perspectives of both workers and their supervisors (managers) by enabling exchange of information and important data in real time. The icing on the cake is that the entire process is streamlined and free of any data manipulations, human-made errors and miscalculations.

What’s more, the role of smart technology and algorithms which provide HRs with insightful data and strategic advice (based on the inferences from the study of data) can help propel business growth.

#4 Improved Decision-Making With Little to No Margin for Errors 

The future commodity that will hold extreme value is data. Truth be told, data is already an extremely important asset for businesses all around the world. 

The future commodity that will hold extreme value is data. Truth be told, data is already an extremely important asset for businesses all around the world. By relying on technology to deliver real-time metrics, which, in turn, help them in making real-time decisions.

Such has been the role of technology that it’s now enabling HRs to derive critical human resource information that can help them make ethical business choices.

For instance, HR systems such as a comprehensive HRIS enables human resource professionals to arrange, gather, report, analyse data, and draw conclusions from the studies to make and support people-centric strategies and decisions.

#5 No More Sophisticated and Error-Prone Onboarding Mechanisms

A substantial amount of documentation combined with human effort is often needed when onboarding new employees. That’s how onboarding used to be done in the past. 

In fact, many business organisations and startups still carry out manual onboarding even though there are smarter and more advanced solutions. 

A substantial amount of documentation combined with human effort is often needed when onboarding new employees. That’s how onboarding used to be done in the past. 

Smarter and tech-powered onboarding solutions, on the other hand, can offer so much more. 

For instance, employee sourcing and talent discovery modules can be integrated with digitally enhanced onboarding modules and automated to auto-populate and upload crucial information and data via numerous e-forms.

Conclusion

The accelerated adoption of new technologies and automation isn’t something new or rocket science for many enterprises, industries, and sectors. 

Companies are becoming increasingly efficient, reducing costs and time by turning over many crucial activities carried out by humans to machines. This is true across industries and sectors like BFSI, FMCG, Retail, e-Commerce, Hospitality, F&B, IT/ITeS, to name a few.

There are certainly many disciplines wherein human intelligence, judgement, and empathy are necessary. They cannot be supplanted by Artificial Intelligence, machines, and self-learning technology.

One such discipline is Human Resources. Despite this, it would be foolhardy to entirely dismiss technology because there are many of its applications, services, and products that may enhance HR’s productivity, knowledge and overall experience.

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