Everyone seems busy in today’s fast-paced world, especially the working class, which is always on the go. With that, most of us want everything to be easy and quick, including business transactions and purchases.
One example is the rise of online shopping on various e-commerce websites. Having the option to buy online erases the effort to go outside. It also lessens the chance of using your valuable time to get the necessary product.
This situation can be great for people with tight schedules because they can buy things and do their jobs simultaneously. It’s also helpful for businesses as an opportunity to also sell online and reach a vast customer base.
Likewise, a business must have a reputable image to succeed online. Having the right business image can significantly impact customer feedback and satisfaction. But how is it going to be achieved?
One way to do this is to provide a positive customer experience every time they buy a product. But to have a good customer experience, one good approach is to make your payment processes more efficient.
Upgrading your payment systems allow for greater trust in your service, a lower chance of shopping cart abandonment, and an opportunity to boost customers satisfaction. All these can result in more profits for your business.
And so, if you want to know more, you can read on.
1. Provide Multiple Payment Options
The central aspect of an online payment system is its flexibility. However, there are online websites that offer fixed payment options. It is not ideal because many customers prefer different payment methods for products or services.
Not only that, having many payment options is an essential step to enhancing your online payment process. And so, integrate as many payment methods as possible to improve the satisfaction and accessibility of various customers globally.
For example, you can incorporate payment methods such as e-wallets, digital cryptocurrencies, or swift payments. Check here on how to make a swift payment if you want to delve into swift as a type of payment option.
Likewise, take note of knowing your target audience to understand their preferred type of payment. Such a course of action allows you to gain the majority of individuals that visit your site.
For instance, you can permit direct bank transfers and payments from all leading credit cards to capture more customers who prefer such type of payment method. Overall, this type of action will help turn your website’s cold visitors into loyal customers.
2. Make Errors Easy To Fix
It’s common knowledge that people can commit mistakes like forgetting the ‘@’ in their email addresses or overlooking their zip codes. In the case of creating a payment, this can happen too. They might mistype the email address needed for sending the product to the right place.
They might also miss essential payment information that will complete the transaction. Other things are much more unintentional, such as overlooking the website’s checkout errors by forgetting to scroll at the top.
And so, it’s your task to remind them of their mistakes so that they can fix such errors immediately. Rectify the errors on your site as soon as possible such as fixing submission errors to avoid a negative customer experience.
3. Allow Your Customers to Pay Without an Account
It may seem reasonable at first, but requiring online shoppers to create an e-wallet account can be a hassle to them. Instead, you can allow them to access a single-point dashboard to view or manage order history and payment methods. But though it may seem reasonable that the possible data gained from the signups of customers will be good for remarketing, your main objective must be to generate profit.
Having signups might scare your potential customers. More so, according to Travis McKnight of digital marketing agency Portent, which caters to many e-commerce clients: ‘First-time users often hesitate at making accounts before buying. They’re often worried about being always notified by emails, further sales pitches, and being required to memorize another password.’
And so, having a payment process that doesn’t need an account can be an effective way to increase conversion rate by turning first-time visitors into real-time buyers. It also decreases the time spent on the payment process.
4. Assure Security and Privacy
Besides making your online payment process more efficient, it’s also vital to ensure your customer’s information privacy and security. Online buyers will always be cautious of scams and online security risks, and the bad news is that online payment systems are at high risk for scams and phishing from cybercriminals.
Since the data provided by customers in an online payment platform are sensitive types of data, it’s important to remind them that your business will protect such information. There are ways that you can achieve this like the following:
- Have a Secure Sockets Layer certificate for your site to ensure that you are giving a secure connection and will encrypt credit card data accordingly;
- Use the most up-to-date anti-scam and anti-virus software;
- Make your site PCI (payment card industry) compliant. This action will show that you’re compliant with the different security measures indicated by the PCI Security Standard Council concerning other’s sensitive data; and
- Constantly update your payment software to prevent phishing attacks.
People have all other commitments nowadays, and they want things to be fast and smooth. And one area where people want things to be seamless is business transactions and purchases. For instance, the rise of e-commerce sites allowed many to choose online shopping rather than going physically to the store.
It’s an advantage for them to buy things without leaving their homes. Likewise, this scenario can allow businesses to leverage this kind of opportunity by giving people an option also to buy their products on the web.
However, for businesses to succeed in selling online, they must have a reputable business image. And they can achieve it by providing a good experience for customers. One method of delivering a positive customer experience is to have a smooth online paying process.
A smooth online payment will ensure more sales and a reduced chance of someone leaving a shopping cart online. Therefore, your business must also focus on making its online process effective.
Overall, some tips to make your online payment much more efficient are providing different payment options, assuring data security and privacy, and allowing customers to purchase without an account.